Delivery and Returns
DELIVERY SCHEDULE AND SHIPPING OPTIONS
MAINLAND UK AND NORTHERN IRELAND
Due to the travel restrictions caused by the COVID-19 pandemic we are experiencing delays on our deliveries to mainland UK addresses. Unfortunately at present they could take up to 2-3 weeks to reach your address. We apologise for any inconvenience.
We will normally dispatch your order the next day (excluding Sundays and Bank Holidays), if the item is in stock and the order is placed before 2pm. UK orders will be delivered by HR Air, a local courier service, using third party distributers in the UK for final delivery. Delivery is free of charge.
A next day hand delivery service to any local address is offered free of charge.
REMAINDER OF CHANNEL ISLANDS
We will use Jersey Mail next day delivery to the remainder of the Channel Island’s. Deliveries must be signed for on receipt.
All orders will arrive in beautiful Hettich jewellery or watch boxes gift wrapped inside a plain packing delivery box with no mention of Hettich on the outside.
We only ship to mainland UK addresses.
In the unlikely event that you are unhappy with your online purchase, please return it to us in its original condition within 14 days. We are happy to exchange the item, or we will issue a full refund for the price you paid.
To arrange a return your item to us, please contact us on 01534734491 or email firstname.lastname@example.org.
Mainland UK returns will be collected within 48 hours and someone must be at your address between 9am and 5pm on the day of collection.
Jersey returns can be brought into the store or please contact us to arrange collection.
For the rest of the channel Island’s, please contact us.
Please send any returns to:
1 King Street,
Please allow up to 7 working days for us to process a return, if you have any further questions please contact us on 01534734491 or email@example.com.
Please note the cost of return which may vary will be deducted from your refund.
The prices on our website are Jersey retail prices including GST at 5%, for orders shipped to mainland UK a rate of 20% VAT will be applied and GST at 5% will be removed when items are added to the basket. GST will be removed for deliveries to the rest of the Channel Islands. We are currently unable to ship anywhere else.
RESIZING AND OUT OF STOCK ITEMS
IF your item needs resizing delivery will be up to 7 working days from completing the order. If we need to create a new piece of Jewellery for you delivery times will vary however please allow a delay of 3-6 weeks. Our sales team will be in touch with an estimated delivery time.
TERMS AND CONDITIONS
This website shows a selection of the items sold by Hettich.
Unfortunately, we cannot guarantee their availability and prices may change from quoted without notice.
All prices include 5% Goods & Service Tax for Jersey based sales or Deliveries.
If you are not Jersey based and collecting an item from the store you are eligible to claim back our 5% Sales tax using the GST refund scheme.