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Privacy Statement

Hettich Jewellers Limited is committed to protecting and respecting your privacy in accordance with the Data Protection (Jersey) Law 2018 and the General Data Protection Regulation. This statement and any other documents referred to on it sets out the basis on which any personal data we collect from you, and that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU

Generally, you can use our online services and visit our premises without providing us with any personal information.  However, from time to time we may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.Hettich.co.uk. This includes information provided at the time of registering for email alerts as part of our site or requesting further services. We may also ask you for information if you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence. 
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. 
  • Details of your visits to our site including, but not limited to, traffic data, location data, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Information you provide when visiting our premises.
  • CCTV recording as CCTV is in operation within our premises.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' actions and patterns, and does not identify any individual. 

Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that this website also contains link buttons and content from various social media networks, so that you can easily share content from our website with your social media networks. If you use these features, these social media sites may store cookies on your device/computer. Information on the cookies used can be found in the information given on these sites. Equally, we may also receive information about you from these social media platforms, including but not limited to, when you interact with us on those platforms or access our social media content. Please note that the information we may receive is governed by the privacy settings, policies, and/or procedures of the applicable social media platform, and we encourage you to review them.

WHERE WE STORE YOUR PERSONAL DATA

We keep and store your data in Jersey, Channel Islands. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us. 
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may also use your data to provide you with information about services which may be of interest to you and we may contact you about these.
  • To ensure the safety and security of our employees, customers and property.

REMARKETING

Hettich uses, through its Website, the Google AdWords Remarketing service to advertise on third party websites (including Google and Facebook) to previous visitors to our Website. Google AdWords Remarketing is a remarketing and behavioural targeting service provided by Google and Facebook. It connects activity on www.hettich.co.uk with the Google and Facebook advertising network.

Google AdWords Remarketing and Facebook retargeting displays relevant advertisements to you based on pages of the website that you have viewed by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Google and Facebook Advertising Networks based on your previous browsing of the  website.

Any data that we collect will be used in accordance with this Privacy Policy, Google's privacy policy and Facebook's privacy policy. 

You can opt out of Google AdWords Remarketing by visiting http://www.google.com/settings/ads

You can opt out of all third party cookie advertising by visiting http://www.networkadvertising.org/choices.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Hettich Jewellers Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • Employees of Hettich Jewellers Limited may be given access to any information which we collect via our online services, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the online services or to deal with requests which you submit to us. 
  • To third-party service providers that perform services on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers. 
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of Hettich Jewellers Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk.

GROUNDS FOR USING YOUR PERSONAL INFORMATION

We rely on the following legal grounds to process your personal information, namely:

  • Performance of a contract - We may need to collect and use your personal information to enter into a contract with you or to perform a contract that you have with us. For example, when you use our online services we will use your personal information to respond to your requests and provide you with such services. 
  • Consent - We may use precise location information subject to your consent. To withdraw your consent to such use, you can contact us at office@hettich.co.uk, or you may be able to disable the sharing of location information in your browser or mobile application settings. Where required by applicable laws, we will rely on your consent for direct marketing and to collect information from your device or computer. 
  • Legitimate interests - We may use your personal information for our legitimate interests to improve our products and services and the content on our online services. Consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable laws, we may use technical information as described in this privacy statement and use personal information for our marketing purposes. We may use CCTV recordings to ensure the safety and security of our employees, customers and property.

PROTECTION AND STORAGE OF THE INFORMATION WE COLLECT

We deploy administrative, technical, and physical safeguards designed to comply with applicable legal requirements and safeguard the information that we collect. This includes, when required or appropriate and feasible, obtaining written assurances from third parties that may access your data that they will protect the data with safeguards designed to provide a level of protection equivalent to that adopted by us.

However, no information system can be 100% secure. So, we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

The online services are controlled and operated by us from within Jersey. We may transfer information to countries outside of Jersey and your country of residence which may have data protection laws and regulations that differ from those in your country provided that we ensure that an adequate level of protection is in place.

CHILDREN'S PRIVACY

The site is intended for visitors over the age of 18. We will not knowingly collect information from children under the age of 18. If you are under the age of 18, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian. 

The premises has CCTV recording in operation and therefore visitors under the age of 18 are only permitted to visit the premises with the consent and supervision of a parent or guardian.

RETENTION POLICY

We will retain your information for no longer than is reasonably necessary to fulfil the purposes for which we collect the information and to comply with our legal obligations. After this period, your personal information will be deleted from our systems.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

In addition, you may have certain rights regarding information that we have collected and that is related to you. We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate or out of date. You can also ask us to see what personal information we hold about you, to erase your personal information and you may tell us if you object to our use of your personal information. 

You can exercise your rights at any time by contacting us at office@hettich.co.uk

In some jurisdictions, you may have a right to complain to your local data protection authority.  You can contact the Jersey Information Commissioner at enquiries@dataci.org. 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy statements and that we do not accept any responsibility or liability for these policies. Please check these statements before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY STATEMENT

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by email.

CONTACT

Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to office@hettich.co.uk.

HETTICH JEWELLERS LIMITED

1 King Street

St Helier

Jersey JE2 4WF

+ 44 (0)1534 734491

office@hettich.co.uk