Watch servicing procedure
If you wish to arrange a watch service, please bring your watch into our King Street showroom and book a service with one of our team.
Your timepiece will be processed and assessed by our in-house team and an estimate provided within two weeks. If your watch model cannot be serviced in-house, we will advise you accordingly and can arrange delivery to the brand workshops.
Once the estimate has been approved, work will begin. Servicing a watch is a complex process, and time frames can vary depending on the condition or model of your watch. However, rest assured that your watch is in the best hands with our team, and we will return it to you within approximately six weeks or less.
After the service is completed, your watch will undergo final testing and quality control to ensure its timekeeping is within the manufacturer’s recommendations.
Finally, you will be contacted by our after sales team to arrange collection of your serviced watch. Our watch services are guaranteed for either 12 or 24 months, depending on the make of your watch.